We're using the latest version of Microsoft Exchange (or close to it) and the latest versions of Office 365.Īny ideas and/or answers are greatly appreciated, thanks in advanced for any help you guys can offer. So my question is, does anyone have any brilliant way to automatically flag (tag) an email for follow-up if it hasn't been responded to by anyone in the organization after 15 minutes? I've been poking around rule configurations and haven't gotten close yet, but I definitely think this is possible. Obviously it's been pretty difficult to stay on top of that, especially considering the fact that at least 2 or 3 emails a week were slipping through the net unnoticed when there were a dozen people paying attention. Most cold emailers are trying to get their prospects to reply, and therefore most auto follow-up emails. The solution is quite simple, you need to STAND OUT by having an original approach and a relevant message, but also follow-up to unreplied. Be careful not to click on Follow-Up, because this button both creates the appointment, AND sends the message immediately. Your emails are ignored, and you send follow-up emails that also get ignored, further increasing the problem Prospects receive an average of 35 emails / day but it can be way higher for key decision makers. But the follow up email That had an open rate of 23. We planned a sequence of 4 emails: Introducing the event Follow up 1 Follow up 2 Follow up 3 The introduction email had an open rate of 20.1. Open a new message window, choose MAPILab Tab on the Ribbon, and click on Custom to customize appointment options. For instance, last month we sent 4 emails to a segment of 26,000 subscribers for an upcoming webinar. After choosing your campaign, the various list segments will show up below it, such as Replied, Didn’t Reply, Opened, and Didn’t Open, etc. Third, let’s see how you can schedule an actual follow-up message based on our template for a new message. The ‘how’ of the follow-up email Follow up emails operate on the principle of triggers. Every 3 months To catch up with a connection. 1-2 weeks Follow up on a meeting request or after no response regarding a job offer. 48 hours After submitting a job application. Your email closing should be formal, not informal. Thank you follow up email or after a meeting or sales conference. This section explains the main message of the email. Address the recipient by name, if possible. Now instead of pretty much everyone responding to support emails as they come in, only our scheduling department (2 or 3 people) are supposed to be responding UNLESS they can't respond to the emails within 15 minutes. First, launch the manual follow-up tool and choose your campaign. At a minimum, a formal email should contain all of the following elements: Subject line. The company I work for is slowly trying to re-structure our email system, specifically how we respond to emails sent to our main support distro.
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